As Dostpati Animal Health and Pet Services Ltd., we process your personal data as the data controller under Law No. 6698 on the Protection of Personal Data (KVKK) for the purposes and legal grounds described below.
Data we process
Full name, phone, email, appointment and enquiry details, messages you write in forms and (if you choose) documents or images you upload; and, when you visit the site, the technical data described in our cookie policy.
Purposes and legal grounds
- Receiving and managing your enquiries and appointments and getting back to you (establishment and performance of a contract)
- Providing the service, invoicing and meeting legal obligations (legal obligation)
- Improving service quality and measuring satisfaction (legitimate interest)
- Sending campaign and information messages where you have given explicit consent (explicit consent)
Transfers and retention
Your data may be shared with business partners, legally authorised authorities and infrastructure providers to the extent the service requires; it is deleted, destroyed or anonymised at the end of the statutory retention periods. Your pet's health records (vaccinations, examinations, treatments) are stored linked to you as the owner; in adoption applications your identity and contact details are used only to evaluate the application.
Data security
Your data is protected against unauthorised access by encrypted connections (SSL/TLS), role-based access rights and regular backups. Our employees and service providers are bound by confidentiality obligations. In the event of a data breach, the persons concerned and the Personal Data Protection Board are informed within the period required by law.
Your rights
Under Article 11 of the KVKK you may ask whether your data is processed, request correction or deletion, object, and claim compensation for damage. Send your requests in writing to Cemal Gürsel Cad. No: 214/A Karşıyaka / İzmir or by email to kvkk@dostpati.com.tr.
